Customer Service Representative
Vancouver
About Jukebox
Jukebox is a global online printing company serving customers who value the highest quality printing and customer services. Our team of print professionals is complimented by premium industrial machinery across our Vancouver and Toronto print facilities. From sales to customer support, our in-house expert team serves a global customer base with a can-do attitude.
Join Us Mount Pleasant
We are a multicultural group of people sharing a fresh and modern office in Mount Pleasant that is easily accessible by transit (we are 3 blocks away from the Olympic Village Canada Line). Our bright office has a coffee bar equipped with all your standard cafe needs, lounge area, and kitchenette.
What We're Looking For
Pushing industry boundaries, Jukebox is a customer-first company offering beautifully crafted print products with unbeatable service. We are looking for an experienced Customer Service Representative to join our Toronto team in the dynamic Liberty Village. The ideal candidate needs to be a skillful communicator and problem solver with vast knowledge of the print industry.
What You'll Do
- Assisting customers via phone, email, and online chat
- Liaising with customers and our in-house teams to ensure customer satisfaction
- Ensuring order, product, and service inquiries are adequately attended to
- Remaining up to date with Jukebox's products and services
- Front-of-house reception duty—as needed.
What We're Looking For
- Excellent verbal and written communication
- Superb organizational skills
- Great attention to detail
- Self-motivation
- Determination to complete tasks
What You Need
- Customer Support: 3 years (call center, hospitality, retail, or similar positions)
- Print/Graphic Communications: 1 year
Bonus
- Working knowledge of Adobe Creative Suite programs (InDesign, Illustrator, Photoshop)
Bachelor's Degree
Work Schedule:
The Customer Service Representative position is full time and working hours are Monday-Friday from 10AM-6PM.
Company Benefits
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Jukebox is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or any other characteristic protected by law.
Apply for this Job
* RequiredJukebox is proud to be an equal opportunity employer and values diversity.
We are committed to creating a place of belonging --- a space where employees
do not need to sacrifice who they are to exist and grow in our workplace.